FAQ

General Information

Orders and Shipping
Q: How can I place an order?
A: Place an order directly on our website by selecting your desired watch and proceeding to checkout. 

Q: What are the shipping options?
A:  We offer fully insured international and domestic shipping. Detailed shipping information is provided at checkout.

Q: How long does shipping take?
A: We offer priority overnight on domestic deliveries and international shipping, which takes between 7-15 days. Shipping times may vary based on location and shipping method chosen. 

Q: Is my payment information secure?
A: Yes, your payment information is processed securely with industry-standard encryption.

Returns and Refunds
Q: What is your return policy?
A: Please refer to our Refund Policy page for detailed information on returns and refunds.

Choosing the Right Watch
Q: How do I know if the watch is a right fit for me?
A: This is personalized for each client, depending on preferences, wrist size, body weight, and height. At  we cater to your unique preferences and needs, offering personalized recommendations to ensure you find the perfect fit in a watch that suits you.

Watch Sourcing
Q: Where do you source your watches from?
A: We source watches from reputable dealers worldwide. 

Box and Papers
Q: Does the watch come with a box and papers?
A: Box and papers indicate the original packaging and documentation, which usually includes manufacturer leaflets, documents, and slips.
 
Selling Watches
Q: Can I sell or trade my watch?
A: Yes, we buy watches. Visit our Sell Your Watch page for more information on how to get the most value for your timepiece.

Customer Service
Q: How can I contact customer service?
A: Our customer service is available 24/7. You can reach us via email at14735826528@163.com    If you contact us on a holiday, 

Q: Do you offer support through social media?
A: Yes, we are available through email, SMS, and all Meta channels for flexible contact options.